Privacy Policy
I am an independent travel agent associated with and operating under 360 Private Travel Ltd.
You can contact me by email caroline@360privatetravel.com or by telephone +44 7961 169374
Your information will be shared with 360 Private Travel Ltd.
360 Private Travel
54 High Street, Sevenoaks, TN13 1JG.
Email: info@360privatetravel.com
Registered in England & Wales 8512928
VAT 163818688
ATOL 7514
IATA 91-2 0005 6
What is the purpose of this privacy policy?
Your trust is of paramount importance to me, as is getting to know you so I can provide you with a holiday perfectly suited to you.
This privacy policy explains what personal data I may collect from you, the reason I may need it, what I will do with it and how it will be looked after.
What personal information will I collect at enquiry stage?
When you initially get in touch with a holiday enquiry I will collect personal information including your name, address, telephone number and email address. I will also ask for details about the people you will be travelling with – this will include their names and ages of any children travelling. We will also discuss your likes and dislikes around holidays you have been on in the past.
It’s likely I will also collect details about the best time to contact you, what prompted you to contact me and any other requests or comments that you may make to help me better understand and respond to your enquiry and requests.
Please note that it is your responsibility to ensure that anyone else you are travelling with is aware of this Privacy Policy - they must also be happy for you to provide their personal data or for you to make a purchase on their behalf.
What personal information will I collect at the time of booking?
If you book your holiday with me, I will likely ask you to provide the following information for everyone travelling:
- Full names as per passports
- Dates of birth
- Gender
- Nationality
- Passport number, place of issue, issue and expiry date
- Travel Insurance details
- Emergency Contact details
- Frequent flyer membership
- Flight details (if you have arranged your own flights)
- Any special requirements or requests
- Visa eligibility
- Driving licence details if your booking includes car hire
- I may need to collect more sensitive information such as known medical conditions, accessibility, mobility or sensory issues that could affect your travel experience.
This information will be used to assist me in organising your holiday, make bookings on your behalf and ensure that you and everyone travelling receive the products and services set out in your itinerary.
Your information will be shared with 360 Private Travel Ltd, whom I am associated with and operate my business as an Independent travel agent
I will retain some of this personal information so that I can use it when you next book with me.
Payments
When you make a booking, you will be prompted to give credit/ debit card or other payment details to a third party payment processor. Whilst it may feel like we are collecting this information, it is actually being collected by the payment processor directly in order to take authorised payments.
How will I use the information provided to me?
Your information will need to be shared with our supplier partners and service providers, such as Destination Management Companies, hotels and cruise lines. They need this information in order to arrange and secure your travel arrangements.
The postal and email address you provide will be used to send you your confirmation and itinerary documentation and, with your specific consent, we will use it to contact you with future offers and information about the services we provide.
The passport numbers of all members of the travelling party will be used to book flights and to expedite immigration processes when possible.
We may also pass on other information relating to you may also be passed on for immigration, security and anti-terrorism purposes; or for any other purposes which a government authority determines appropriate or to comply with a relevant legal or regulatory obligation that we have. For example, in some countries, we are required to provide API to border control, customs and law enforcement officers at ports of entry and exit on your itinerary.
If you fail to provide us with this information, we may not be able to plan or confirm your booking.
We will pass selected information to organisations who act as “data processors” on our behalf in order to provide you with our services. These functions include direct marketing, administration, customer care, website hosting and the reorganisation/structuring/sale of our business.
These third parties have agreed to confidentiality obligations and to use any personal information we share with them or which they collect on our behalf solely for the purposes of providing their service to us.
Staying in touch - marketing and advertising
I value your custom and would like to use the lead name on your booking and the postal and email address used to make the booking to contact you from time to time with information about special offers, loyalty discounts, new services and forthcoming events or competitions. Receiving this information will allow you access to priority booking prices and to receive special offers for trips similar to those you have previously enjoyed.
When your name, postal and email address is collected as part of the booking process, you will be asked for your permission to make use of those details for these purposes and if you give us that permission.
Remember, you can change your mind and ask for your information to be removed from our systems and withdraw your consent to be marketed and/or communicated with at any time. Let me know via telephone on +44 7961 169374 or email at caroline@360privatetravel.com
Information about you will never be shared with third parties for their own marketing purposes
Retention of personal information
I will take all necessary steps to make sure that the information I hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. I will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with any legal obligations, resolve disputes, and enforce any agreements. Any information no longer required will be deleted or disposed of confidentially and completely. I also have appropriate contractual obligations with my ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.
Changes to this policy
I reserve the right to modify this privacy policy — for example, if I need to reflect changes to the way that I use your personal information. Any changes I make in the future will be posted on my website and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the privacy policy.
Contact and complaints
In the first instance, please do contact me directly if you have any questions, concerns, comments, requests or complaints regarding this privacy policy, my business website and/or my use of your personal information.
If you have any complaints regarding this privacy policy or the way that your personal information is used, you may also contact the UK Information Commissions Office (ICO) at telephone number 0303 123 1113 or https://ico.org.uk/.